Frequently Asked Question
What to do when there is no internet connectivity at hospital during transaction?
Last Updated 7 years ago
Hospital will call Central Helpline and using IVRS enter AB-NHPM ID or Aadhaar number of the patient. IVRS will speak out the details of all beneficiaries in the family and hospital will choose the beneficiary who has come for treatment. It will also inform the verification status of the beneficiary - If eligible and verified then beneficiary will be registered for getting treatment by sending an OTP on the mobile number of the beneficiary. In case beneficiary is eligible but not verified then she/he can be verified using Aadhaar OTP authentication and can get registered for getting cashless treatment.
Hospitals with poor connectivity must always keep a print out of the authorized package list including the package code names and rates.
NHA has issued guidelines for usage of software when there is intermittent connectivity or no connectivity. This has to be followed in such hospitals / scenarios.https://www.abnhpm.gov.in/sites/default/files/2018-09/Guidelines%20for%20Poor%20Connectivity%20Scenarios%20Aug%2016%202018.pdf.
Hospitals with poor connectivity must always keep a print out of the authorized package list including the package code names and rates.
NHA has issued guidelines for usage of software when there is intermittent connectivity or no connectivity. This has to be followed in such hospitals / scenarios.https://www.abnhpm.gov.in/sites/default/files/2018-09/Guidelines%20for%20Poor%20Connectivity%20Scenarios%20Aug%2016%202018.pdf.