TMS

This section provides answers to frequently asked questions on the TMS application.


Frequently Asked Questions

  1. **TMS User Creation Format  
  2. User Instructions for Forced Password Change and Profile Setting in TMS  
  3. Can a hospital provide treatment for specialities which are not specified a the time of empanelment?  
  4. Can a MEDCO share the information / record of patient to anyone?  
  5. Can the hospital claim for treatment in event that the patient dies during the process of treatment?  
  6. Can the hospitals break the treatment packages?  
  7. Can the MEDCO use the same login ID for HEM application in TMS application?  
  8. Can the same registration be used for OP and IP?  
  9. Changes will be deployed in TMS on 11-04-2023  
  10. Does a beneficiary need to pay for getting medicines for the treatment received under this scheme?  
  11. Does the scheme only entitle beneficiary for admission to general ward?  
  12. How can MEDCO convert OP registered cases as IP or vice versa?  
  13. How should a MEDCO or Approver login to the TMS application?  
  14. How to handle Erroneous Claims in Fraud Module  
  15. How to update Duration of Stay in OneTMS  
  16. How will a beneficiary get registered for treatment in a hospital?  
  17. I am a diabetic since years, will I now be able to get treatment under PMJAY?  
  18. If a beneficiary comes to know that he / she is an NHPM beneficiary, can such benefit be claimed later after treatment is complete or discharged?  
  19. If the patient is admitted for a 5 day package and the patient dies on 2nd day, What do we do in this case?  
  20. If there are five members in a family who have already availed benefit under PMJAY, will a new-born be covered?  
  21. Is cancer treated under PMJAY?  
  22. Is it mandatory to upload PreAuthorisation Request Form (PRF)?  
  23. Is post-hospitalization expense covered in PMJAY?  
  24. Is the cost of diagnosis or investigation included?  
  25. Is the TMS application available for general public?  
  26. Manual of revised Offline MEDCO  
  27. The primary diagnosis list does not populate even after entering 4 characters (minimum required). Why?  
  28. Unspecified Procedure processing User Manual  
  29. User Manual for Wallet replenishment  
  30. What are the documentation required in each stage?  
  31. What are the various types of Users in TMS?  
  32. What do the beneficiaries have to pay to get be covered under this scheme?  
  33. What document or proof does a patient have to carry for availing PMJAY benefits?  
  34. What if a new doctor is recruited and his name is not listed in TMS?  
  35. What if the patient leaves the hospital against the medical advice (LAMA)?  
  36. What if there is an emergency treatment has to be done?  
  37. What is auto-approved pre-authorization?  
  38. What is meant by packages?  
  39. What is the criteria for enhancement of package in TMS?  
  40. What is the procedure for emergency cases?  
  41. What is the process for updating specialities in case of a hospital facility upgrade?  
  42. What is the process to be followed in empanelled hospitals?  
  43. What services are excluded under PMJAY?  
  44. What the minimum system requirements to run TMS?  
  45. What to do if a pre-authorization request has to be withdrawn or cancelled by MEDCO?  
  46. What to do if I forgot the login ID or password?  
  47. What to do in case stay of patient in the hospital needs to be extended?  
  48. What to do when there is no internet connectivity at hospital during transaction?  
  49. What will happen in cases where medical and surgical procedures are done together?  
  50. When can a hospital initiate the claim for the treatment?  
  51. Which are the type of treatments available for a beneficiary?  
  52. Who will pay for the treatment cost in case of beneficiary of one state goes to another state for treatment?  
  53. Why am I getting an error while trying to upload a file in TMS?  
  54. Why am I unable to register a patient?  
  55. Why am I unable to view the case status though I have registered the beneficiary in TMS?  
  56. Why does a hospital not able to select certain / any procedure?  
  57. Why does an error pop up while uploading document in TMS?  

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